Privacy notice
EPCBand is operated by [operator name to be added before launch]. Contact: [contact email to be added before launch].
What we hold
- Your account: agency name, email address and a scrambled form of your password.
- Your portfolio: the addresses you add, and the landlord names and emails you choose to attach to them.
- Certificate details for those addresses, taken from the public Energy Performance of Buildings Register.
- A short-lived record of lookups per connection, used only to stop abuse of the free checker.
- A count of which next steps you open for a home, such as a landlord letter or a quote request.
Landlord names and emails come from you, not from the landlord. Tell your landlords you keep their details here, as you would for any system you use to manage their homes.
Why we hold it
To run the service you signed up for: checking your homes against the register, showing you where each stands and emailing you alerts and summaries. We do not sell your data.
Our lawful basis
- Your account and portfolio: to perform our contract with you.
- Abuse prevention and usage counts: our legitimate interest in keeping the service working and improving it.
- Advertising measurement: only with your consent.
For the landlord details you add, you decide why and how they are used and we handle them only on your instructions, to show them back to you and place them on your reports and letters.
Who else handles it
- Our hosting provider stores the database.
- Resend delivers our emails, once email is switched on.
- Lemon Squeezy takes payments as merchant of record, once paid plans are on sale. We never see your card details.
Where it is handled
EPCBand is run from outside the United Kingdom and its providers store data in other countries. Where data leaves the UK, it goes to providers bound by contract to protect it to the standard UK law requires.
How long we keep it
Until you remove a home or delete your account in Settings. Deleting your account removes your homes, landlords and history straight away.
Your rights
You can see, correct, download or delete your data from inside the app, or by emailing us. You can also complain to the Information Commissioner's Office at ico.org.uk.
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